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Showing posts with the label Customer Care /Sales /Marketing Jobs

Customer Success Manager at Ngao Credit Limited

 About Ngao Credit Limited Ngao Credit Limited, a non-deposit taking Micro-Finance Institution (MFI), was incorporated as a Private Limited Company under the Companies Act (Cap 486) of the Laws of Kenya, on March 20, 2008 and commenced operations on July 1, 2009. Ngao Credit Limited (hereafter referred to as NCL) is also licensed by the City Council of Nairobi to provide small scale financial services such us Secured loans, Cheque cashing, import financing, asset financing and quick loans. NCL is a member of the Association of Microfinance Institutions of Kenya (AMFI), a member Institution registered in 1999 under the Societies Act by the leading Microfinance Institutions in Kenya to build capacity of the microfinance industry. AMFI membership ranges from large to small institutions which have diverse legal status ranging from Microfinance banks, Wholesale MFI’s, Retail MFI’s, Development Institutions and Insurance Companies, representing the entire landscape of the Microfinance in...

Kenya CD Lead at Unilever

 About Unilever On any day, 2 billion people use Unilever products to look good, feel good and get more out of life - giving us a unique opportunity to build a brighter future. Great products from our range of more than 400 brands give us a unique place in the lives of people all over the world. When consumers reach for nutritionally balanced foods or indulgent ice creams, affordable soaps that combat disease, luxurious shampoos or everyday household care products, there’s a good chance the brand they pick is one of ours. Seven out of every ten households around the world contain at least one Unilever product, and our range of world-leading, household-name brands includes Lipton, Knorr, Dove, Axe, Hellmann’s and Omo. Trusted local brands designed to meet the specific needs of consumers in their home market include Blue Band, Pureit and Suave. Whatever the brand, wherever it is bought, we’re working to ensure that it plays a part in helping fulfil our purpose as a business - making ...

Sales Associate (Retail) at Summit Recruitment and Search

 About Summit Recruitment and Search Summit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market. We have a leading proven track record in our field in South Africa, Uganda, Ethiopia, Tanzania, Rwanda, Nigeria, Zambia, Ghana and many other African countries. We are able to advise on market trends, training requirements, prevailing salaries and offer a complete HR Solution where necessary. Key Responsibilities Serving clients in the shop. Dealing with customer enquiries. Inputting sales and shipments into the sales systems. Dealing with emails. Placing orders with our other locations – Europe and other parts of Africa. Sending out daily reports. Stock takes in the shop and the outlets. Polishing and cleaning Silver, cleaning the shop daily, and arranging flowers for the shop. Handling wee...

SPA Supervisor at MNC Consulting Group Limited

 About MNC Consulting Group Limited MNC Consulting Group Limited services include but not limited to; Accountancy, Audit & Assurance, HR Development, Financial & Investment Advisory, Taxation, Mngmt Consulting. The Spa Supervisor will be responsible for ensuring exceptional customer service, maintaining high standards of cleanliness and hygiene, and managing a team of spa staff to deliver a wide range of spa treatments and services. The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for providing guests with a relaxing and rejuvenating spa experience. Key Responsibilities: Supervise and coordinate the daily operations of the spa facility, including scheduling, staffing, and workflow management. Ensure high standards of cleanliness, hygiene, and maintenance are maintained throughout the spa facility, including treatment rooms, reception areas, and amenities. Provide leadership, guidance, and support to spa staff, includin...

Group Head, Customer Loyalty, Retention & Engagement at Equity Bank Kenya

 About Equity Bank Kenya Equity Bank Limited (The "Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 - 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance and related services. The Bank has subsidiaries in Kenya, Uganda, South Sudan, Rwanda and Tanzania. Its shares are listed on the Nairobi Securities Exchange and Uganda Securities Exchange. Equity Bank was founded as Equity Building Society (EBS) in October 1984 and was originally a provider of mortgage financing for the majority of customers who fell into the low income population. The society’s logo, a modest house with a brown roof, resonates with its target market and their determination to make small but steady gains toward a better life, seeking security and advancement of their dreams. The vast majority of Afric...

Loyalty Operations Manager (H12) at Kenya Airways

 About Kenya Airways Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. Brief Description         Oversee day-to-day operations of the Asante Rewards Customer Care Center ensuring that it runs smoothly, efficiently, and effectively in order to provide an excellent customer experience to Asante Rewards members and KenyaAirways’ Customers Detailed Description         Monitoring and managing customer care metrics and tracking key performance indicators such as call efficiency, abandon rate, customer satisfaction scores to ensure that the customer care team meets its targets and delivers excellent service to Asante Rewards members. Develop and implement Asante Customer care policies and work procedures ensuring that they are aligne...

Loyalty Operations Manager (H12) at Kenya Airways

 About Kenya Airways Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. Brief Description         Oversee day-to-day operations of the Asante Rewards Customer Care Center ensuring that it runs smoothly, efficiently, and effectively in order to provide an excellent customer experience to Asante Rewards members and KenyaAirways’ Customers Detailed Description         Monitoring and managing customer care metrics and tracking key performance indicators such as call efficiency, abandon rate, customer satisfaction scores to ensure that the customer care team meets its targets and delivers excellent service to Asante Rewards members. Develop and implement Asante Customer care policies and work procedures ensuring that they are aligne...

QSSK-LBK-CRC-Customer Relations Coordinator (Maternity Cover) at Q-Sourcing Servtec Group

 About Q-Sourcing Servtec Group Q-Sourcing Servtec Group is a global management consulting firm that helps people make significant improvements to their business performance and realize their most important career goals. With over 15 years in business and a combined 25 years plus personnel experience, we have built a company uniquely equipped to provide quality personnel & skill individuals to improve productivity through customized services. Q-Sourcing Servtec group is a member of Servtec International Group, a business solutions group with presence in over 13 countries worldwide with consistent excellence in Human Resources Management, Training, Fire Fighting and SHEQ support. At Q-Sourcing Servtec Group, we are known for neatly solving the most complex business challenges through innovative offerings. Job Summary: The Customer Relations Coordinator will be responsible for managing customer interactions, addressing inquiries, and ensuring a positive customer experience. This ...

Sales & Customer Success Executive at Indepth Research Services (IRES)

 About Indepth Research Services (IRES) Indepth Research Services (IRES) is an international training and consultancy organization with its head office in Nairobi, Kenya. IRES offers a comprehensive portfolio of technical training and education services designed for individuals, and organizations working in the agriculture; climate change and environment; disaster management; education; food and nutrition; health; humanitarian relief; logistics and telecommunication; recovery and reconstruction; safety and security; water sanitation and hygiene sectors Job Summary We are seeking a dynamic and results-driven Sales & Customer Success Executive to join our team. The ideal candidate will be responsible for driving sales growth, building strong customer relationships, and ensuring overall customer satisfaction. This role involves a combination of sales, account management, and customer success responsibilities. The ideal candidate should have a strong background in Sales & Busin...

Aftercare Team leader at Ampersand E-mobility Limited

 About Ampersand E-mobility Limited Ampersand is Africas first and leading integrated electric motorcycle and transport energy solution. We offer East Africa's five million taxi motorcyclists a commercial electric motorcycle that is cheaper from day one, provides better overall user experience and requires minimal customer behaviour change. Using technology adapted for the local market and the right business model to achieve scale, our vehicles deliver superior driving performance, emit 75% less carbon than petrol motorcycles with zero tailpipe emissions and put over $500 a year back into drivers' pockets.  Ampersand has grown from a tiny bootstrapped R&D garage project into East Africa's leading electric vehicle operation, with a team of 43 staff. All Ampersand motorcycles and batteries are assembled on site by our talented team. Investing in the next generation of African developers and engineers is crucial to putting Africa on the map and leading the way with new tec...

Service Center Associate- Mitunguu at SunCulture Kenya Ltd

 About SunCulture Kenya Ltd Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continent About the Role Reporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers. The key role will be good customer service to all customers that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues reported by the customers through the service centers. 50% of the role expectation is highly centered around sales with overall support for the shop operations and general management. Key Responsibilities Customer Service Maintaining a positive, empathetic, and professional attitude to...

Planning & Customer Care Officer at DNV GL

 About DNV GL Driven by our purpose of safeguarding life, property and the environment, DNV GL enables organizations to advance the safety and sustainability of their business. We provide classification and technical assurance along with software and independent expert advisory services to the maritime, oil and gas, and energy industries. We also provide certification services to customers across a wide range of industries. Combining leading technical and operational expertise, risk methodology and in-depth industry knowledge, we empower our customers’ decisions and actions with trust and confidence. We continuously invest in research and collaborative innovation to provide customers and society with operational and technological foresight. With our origins stretching back to 1864, our reach today is global. Operating in more than 100 countries, our professionals are dedicated to helping customers make the world safer, smarter and greener.. Local Unit & Position Description Und...