Routing Specialist - EMEA at MessageBird

 About Message

BirdThe world's most innovative companies build communication solutions using MessageBird's applications and APIs. Get started today and talk to your customers over any channel, for any use case, anywhere in the world.

The Role


The telecom industry is fragmented by different technologies, regulations and infrastructure. We are disrupting this trillion dollar industry by transforming complicated technology into simple but powerful solutions.

We’ve built our own Smart-Routing algorithm in-house, through which we send millions of messages and voice calls 24 hours a day, 365 days a year. In a market where key elements such as pricing and performance are constantly fluctuating, we’re looking for a EMEA-based Routing Specialist to provide regional insights, to build routing products our customers love, at the highest quality and for the best cost.

Working closely with our Carrier Services Team you will be responsible for bringing our regional SMS products to market and ensuring that they remain world class.

What You’ll Do


Ensure the performance of our Smart-Routing™ algorithm is constantly optimized and meets the needs of the market

Define and implement our routing strategy for your region

Deliver products that our customers will love

Take charge of technical implementation and maintenance of Operator/Supplier connections

Become the go-to for local routing queries and keep our knowledge bases up to date with the latest local and regional trends

Review pricing data for accuracy to enable key decision-making

Take charge of technical implementation and maintenance of Operator/Supplier connections.

What You’ll Bring


Minimum of 2 years experience in SMS/Voice/CPaaS

You know how to focus, set priorities and deliver i.e. get shit done!

You have an analytical mind and an eye for detail.

You have the curiosity and drive to understand both the unique needs of our customers and the dynamics of an ever-changing industry.

Excel/Google Workspace skills are a must. You are a natural working with data.

You can translate commercial opportunities into technical realities.

Telco background is preferable

Fluent English and one other regional language

Based anywhere in the EMEA region


Method of Application

Interested and qualified? Go to MessageBird on jobs.ashbyhq.com to apply

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