Reservations Agent - Nanyuki at Fairmont Hotels & Resorts

 About Fairmont Hotels & Resorts

The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.

Job Description


Ensure all guest enquiries are handled professionally, providing callers with comprehensive information regarding hotel services.

Responsible for performing the daily arrivals check and accurately check arrivals/reservations on rate, market segment, notes and traces

Ensure all reservations are accepted, recorded and confirmed in accordance with company policy and in an efficient and courteous manner.

Confirming reservations and entering all room reservations into the reservations system Opera

Deal with guest complaints in a friendly and efficient manner ensuring guest satisfaction at all times.

Assist in the smooth running of the Reservations department. Balance and audit all Front Office postings and settlements.

Handling all incoming telephone calls, internet bookings, emails and faxes

Ensure all back up is attached to the daily folder that is distributed to the Front Office.

Qualifications


Bachelor’s degree in hotel management or relevant education for this role.

1 to 2 years work experience in a similar position is preferably in a luxury hotel

Strong interpersonal and communication skills.

Enthusiastic, stress resistant and professional communicative skills

Ability to remain calm during difficult situations in a very busy environment

Excellent command of English, other languages would be an added advantage

Knowledge of reservations systems and operating systems including Opera


Method of Application

Interested and qualified? Go to Fairmont Hotels & Resorts on jobs.smartrecruiters.com to apply

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